Workshops
What Do You Expect?
Length: 4 hours
The WDYE program is a practical approach to managing expectations at all levels of your organization. Everyone experiences the strain of expectations from forward facing employee fielding calls from disgruntled customers or a middle manager feeling the squeeze of the expectations of direct reports and their manager – your employees are feeling the stress!
This practical program gives your employees a framework for handling those expectations.
At the end of the program your team will be able to:
-
Identify the challenge of expectations
-
Communicate clearly their expectations with the people who matter
-
Have conversations that get to the root of the problem
-
Manage their expectation related stress
-
Initiate more conversations that communicate what’s important now
Create a culture of managing expectations. Each participant will receive a copy of the the book What Do You Expect.
Contact us to discuss how to bring this program to your organization.