What Do You Expect?
Length: 4 hours
The WDYE program is a practical approach to managing expectations at all levels of your organization. Everyone experiences the strain of expectations from forward facing employee fielding calls from disgruntled customers or a middle manager feeling the squeeze of the expectations of direct reports and their manager – your employees are feeling the stress!
This practical program gives your employees a framework for handling those expectations.
At the end of the program your team will be able to:
Identify the challenge of expectations
Communicate clearly their expectations with the people who matter
Have conversations that get to the root of the problem
Manage their expectation related stress
Initiate more conversations that communicate what’s important now
Create a culture of managing expectations. Each participant will receive a copy of the the book What Do You Expect.
Contact us to discuss how to bring this program to your organization.