
Disappointment, frustration, anger – every day we face the emotional wake of unmet expectations. At home, at work, at school, in the community. Everywhere. All the time. We confront our own expectations, as well as the expectations of others. The ability to manage expectations can make the difference in building healthy relationships both in business and with family and friends. “What do you expect?” This is the question you need to ask. All the time. Sounds simple, but asking this question will help untangle the expectations and emotions that confront all of us.